Protecting your privacy
Chorus collects, stores, uses and distributes a range of information that is defined as both personal and sensitive by the Privacy Act 1988 and the supporting Australian Privacy Principle. Chorus is committed to protecting the privacy of your information and this statement defines how Chorus has implemented these Principles.
Chorus takes reasonable steps to protect the information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. Chorus will take steps to ensure personal and sensitive information is accurate, complete and up to date and we will archive and/or dispose of all records securely when they are no longer needed.
Why does chorus collect personal and sensitive information?
Chorus collects, holds and uses personal and sensitive information, when it is reasonably necessary for us to have that information to help us plan and deliver safe and effective services for you. Chorus may also use your personal information for quality assurance, reporting and service improvement purposes, however your identity will not be disclosed in these circumstances. You have the right not to provide personal or sensitive information, however withholding information might mean we are not able to satisfactorily fulfil our obligations to you.
What information does chorus collect?
Chorus will only collect information which we need to provide you with the best services. When you become a customer of Chorus the following information will may be collected
- your name and address;
- your date of birth;
- your emergency contacts;
- your GP contact details;
- details of your current and past health; and
- other information which we need to provide you with safe services.
If you are not able to give us this information yourself, we may need to collect it from someone else who is legally able to give the information to us. We will keep a record of the services we provide to you and will add new information to your record every time you receive services from us.
How is your information stored and protected?
Chorus will record and update information about you in hard copy and electronic form. We will store this information securely. Where possible your information will be stored in Australia, on occasion Chorus may be required to store electronic information outside Australia. If we do this, we will take reasonable care to ensure that the overseas agency protects your personal information in a secure way. We have strict policies regarding who may see your personal information, including a Confidentiality Policy which requires all staff and contractors to keep your personal information confidential.